8.10.2004

[ QOS - signature verification ] All too often I hear and see retail store clerks are not verifying the credit cards used for purchases. That being signature verification, ID check or other. Mine says "Please see ID" and is not signed. Everything starts with the individual, so I started taking action instead of standing by and complaining about it without acting on it. I have contacted REI Corp for the Fremont and Saratoga locations. Both offices were notified of the concern. REI Corp informed me that the concern has been forwarded to the individual store managers. Thank you REI for listening and being a concerned business. Next on the list, Up & Down Truck Center.